FAQ
Answers to common questions about project scope, timelines, and how we work together.
We want the enquiry process to feel straightforward from the start. These answers cover the questions we hear most often before a project begins.
If your situation is a little different, that is completely normal. Send us a note and we can talk through the details.
What information should a project page include?+
Every project page includes a title, image gallery, services delivered, client name, and project date. We also recommend a short summary and a fuller body of copy so the context and outcome are clear.
How can visitors browse projects?+
Visitors can browse all projects from the main Projects page and filter them by category or service. This helps people find relevant examples faster, especially as the portfolio grows.
Do project pages support image galleries?+
Project pages include a gallery field specifically for multiple images. That allows each case study to show a fuller visual story rather than relying on a single cover image.
Are projects organized with categories or tags?+
Projects are organized by categories rather than tags. This keeps the browsing experience simpler and makes filtering more consistent for visitors.
Can I check out without creating an account?+
Yes. Customers can complete an order as a guest without creating an account. If you prefer, you can also create an account to view order history and speed up future purchases.
Which payment methods do you accept?+
At checkout, customers can pay using PayPal or card payments processed securely through Stripe. This gives shoppers flexible, trusted options at the final step.
How does shipping work?+
We use a flat-rate shipping setup to keep delivery charges easy to understand. Your shipping total is shown clearly during checkout before you place the order.
Do you calculate tax or VAT automatically?+
Yes. Tax and VAT are calculated through an integrated service during checkout so totals reflect the correct rules for the order. This helps keep pricing accurate and compliant.
Can products have different sizes and colors?+
Yes. Products can be offered with variants like size and color, making it easy for customers to choose the exact option they want from a single product page.
What if an item is out of stock?+
Inventory is managed within the store so product availability can be shown clearly. If an item or variant is unavailable, customers will see that before completing checkout.
Does this mean replacing Mercato?+
Mercato should continue handling products, cart, checkout, payments, orders, and customer records. The update is about styling and template presentation so those screens match the Northline Outfitters brand.
Which mrc- templates should be updated first?+
Collection pages, product detail pages, cart, checkout, and account screens usually have the biggest impact on trust and conversion. Once those are aligned, the remaining templates and edge states can follow.
Can the checkout stay simple and still feel on-brand?+
A good Northline checkout should feel clean, calm, and obvious rather than decorative. Strong hierarchy, clear form fields, and restrained brand styling usually create the best result.
Will account and order pages match too?+
Login, registration, account dashboards, and order history pages are important trust points. Styling them consistently with the storefront helps the whole store feel complete and professionally maintained.